Avolinas support

Help centre

Clear routes for ordering, payment, delivery and after-sales support.

01

How to order

Choose a product or bundle, select any variation, add it to the cart and use guest checkout. No account is required.

Browse store →
02

Payment

For bank transfer, upload the receipt privately from the confirmation page. Payment is marked paid only after authorised verification.

Payment terms →
03

Shipping

Checkout displays the configured shipping rate for your location before you place the order.

Shipping policy →
04

Track an order

Use your AVO order reference with the email or mobile number used at checkout.

Track order →
05

Returns & damaged parcels

Verify the order, select affected items, describe the issue and securely attach evidence when relevant.

Submit a claim →
06

Contact support

Use an official Avolinas channel for product, order or collaboration assistance.

WhatsApp Avolinas ↗

Frequently asked

Quick answers.

Policies remain the final reference for terms that apply to an order.

Store

Do I need an account to place an order?
No. Guest checkout is available by default, and you may create an account later if account features are enabled.

Payment

When is a bank-transfer order marked as paid?
An order is marked paid only after the uploaded receipt is reviewed and verified by authorised Avolinas staff.

Shipping

When will I see the shipping cost?
Available shipping methods and their cost are shown during checkout before you submit the order.