Avolinas policy centre
Returns & Refund Policy
Version 1.0 · Effective Not specified · Updated 27 Sep 2026
Avolinas Returns & Refund Policy
How to request help
Email care@avolinas.com with your order reference, the item involved, an explanation and clear photos where relevant. Please contact us promptly after receiving an incorrect, damaged or defective item. We will explain the next step and any return address after reviewing the request.
Incorrect, damaged or defective items
Where an item is incorrect, damaged in transit or defective, we will assess it and offer an appropriate remedy under applicable Malaysian consumer law. Depending on the circumstances, this may be a replacement, repair where relevant, or refund. Please keep the product, packaging and proof of purchase until we advise you.
Change of mind and hygiene
For a change-of-mind request, contact us before opening the item. We may accept an unused item in its original sealed packaging if we confirm the return in advance. For hygiene and safety, opened skincare or health products are generally not accepted for change-of-mind returns. This does not limit your rights for faulty, damaged, incorrectly supplied or misdescribed goods under applicable law. Return shipping for a voluntary change of mind may be your responsibility; we will confirm this before you send the item.
Cancellations and refunds
For an unpaid order, contact us to cancel it. If payment has already been verified, contact us as soon as possible; dispatch status determines the available options. Once a refund is approved, we will tell you the amount, method and expected processing timeframe. Bank and payment-provider processing times may vary. Refunds are not completed merely because a status changes on the website; we will provide a payment confirmation or reference when processed.
Need assistance?
Write to care@avolinas.com. Nothing in this policy excludes rights that cannot be excluded under applicable law.
How to request help
Email care@avolinas.com with your order reference, the item involved, an explanation and clear photos where relevant. Please contact us promptly after receiving an incorrect, damaged or defective item. We will explain the next step and any return address after reviewing the request.
Incorrect, damaged or defective items
Where an item is incorrect, damaged in transit or defective, we will assess it and offer an appropriate remedy under applicable Malaysian consumer law. Depending on the circumstances, this may be a replacement, repair where relevant, or refund. Please keep the product, packaging and proof of purchase until we advise you.
Change of mind and hygiene
For a change-of-mind request, contact us before opening the item. We may accept an unused item in its original sealed packaging if we confirm the return in advance. For hygiene and safety, opened skincare or health products are generally not accepted for change-of-mind returns. This does not limit your rights for faulty, damaged, incorrectly supplied or misdescribed goods under applicable law. Return shipping for a voluntary change of mind may be your responsibility; we will confirm this before you send the item.
Cancellations and refunds
For an unpaid order, contact us to cancel it. If payment has already been verified, contact us as soon as possible; dispatch status determines the available options. Once a refund is approved, we will tell you the amount, method and expected processing timeframe. Bank and payment-provider processing times may vary. Refunds are not completed merely because a status changes on the website; we will provide a payment confirmation or reference when processed.
Need assistance?
Write to care@avolinas.com. Nothing in this policy excludes rights that cannot be excluded under applicable law.